Diaper/Hospital Bed Update - Part Two

November 11, 2010

I had to share this with you. I finally got a call back on the diaper inserts (still no call on the bed). The gentleman that called said, “There is no Medicaid code for inserts, I can’t find one anywhere. You know I don’t make any money on these. I end up doing this at cost.” I asked him how he knew that if he didn’t have a code and thus would not know what his reimbursement would be. He quickly changed the subject to, “This is the last diaper order I’m taking, we can’t make any money on these. How are they working out?” I replied that they were just fine. “Oh, great. I’m glad they’re OK.”

Why does a supplier have to make you feel like they’re doing you a favor by allowing you to use their services? Lauren is entitled to diapers through her Medicaid coverage. If a company does not want to participate with Medicaid – hey, it’s a free country. But don’t give me attitude about providing a product you’ve committed to providing. I would love to pull the diaper order and the hospital bed order from this company and go elsewhere. I won’t for two reasons. One, I’d have to go through the prescription and approval process all over again probably, and I really don’t have any hope that another company would be any more willing, or any more helpful, in meeting Lauren’s needs. Our experience to date with this type of supplier is all negative. - Just another of the roadblocks to enabling an individual with developmental disabilities to live her life in her community.

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