A New Diaper Supplier

February 8, 2011

I know, you’re saying, “Alright, alright, enough already.” But really, just once more, I promise. I have to talk about the diapers. It just gets better and better. After being dropped without warning by our supplier of two months, I had to find another supplier. After a couple of phone calls I was able to get in touch with a provider. We will need to start all over again with new prescriptions, approvals, etc. The supplier voiced the concern that the authorization with the previous company would need to be cancelled or we would not be able to get approval for the new order. “What do I need to do?”

“Maybe call the doctor.”

Mmmmm, don’t think so. If you’ve dealt with doctors and Medicaid, you know that they’ll never take the time to get involved in this.

“Well, maybe you’d better call Medicaid.”

Ooooo, that sounds like fun.

I called one of the numbers on the back of Lauren’s Medicaid card. It was answered by one of those endearing “press one for this, press two for that” messages. I listened to it all the way through. Nothing related to what I needed to talk about. So, I pressed 0. And....the message started all over again. I picked the number closest to what I needed in the hopes that a human could direct me correctly, only to be met by yet another recorded message directing me to call yet another number. So, I called it. You guessed it, another recording. I selected a number and, lo and behold, a human answered. After I told her what I needed, I got silence. Then I was transferred to another person. I told my story again. More silence. Then I was transferred to another person. She gave me a new phone number to call. Persevering mother that I am, I dialed it. It was answered by.... no, no, wait....a real person....on the first ring! Alanda told me that I really didn’t need to do anything. The coding of the order would show them that there was a new supplier and there wouldn’t be a problem. Without a great deal of confidence in her response, I thanked her and reported her response back to the new supplier.

Now if you’ve been following the diaper saga since last spring, you know we’ve done a lot of waiting. We submitted the first prescription for diapers in April and now in February have only received orders for two months. So, now that we have to start the process all over again, I figured we would once again be waiting, so I went out and laid in a new supply of Depends. While I was speaking to the new supplier she had said something about getting an order right out. But, I concluded that I had misunderstood her while I was busy giving her size, insurance, and delivery info, trying not to forget anything. I was just so happy to be speaking with someone who was trying to be helpful and almost seemed to know what she was doing, that I didn’t question her. She said that when they received approval, they would deliver the first order and after that the diapers would be sent by UPS. That will be a luxury after having to make repeated calls in order to get the two orders that were delivered by the first supplier.

The next morning I received a phone call from a delivery person asking if I was going to be home to sign for a delivery of THE DIAPERS!!! Oh my. Does this mean that we did not have to wait for eight months for our first delivery with the first supplier? Is this further evidence that the first supplier was beyond clueless? All I am sure of is that the process with the new supplier was sooooooo much easier and faster. Hopefully, now I can make good on my promise that you will never hear another word on this subject in the blog again!


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